Faqs

You are here

Attix5 Pro Data Protection Software

  • Are backups versioned or not?

    Yes, each backup gets assigned a date and time so one can easily revert back to previous backups

  • Can backups be scheduled and if so, can that be managed from a central location

    Yes backups can be scheduled to happen once a day, or every few days or once a week. Each client at the organisation's backup schedule can be setup and managed from the Console.

  • Can files be excluded from backups, and how?

    Attix5 Pro has a very clever, easy to use filter which can be used to include or exclude certain file types as well as folders, subfolders and files. Simply select with your mouse or cursor and include or exclude from backup selection.

  • Can I access my cloud backup over ssh?

    No, but you can access it via a web browser or REST API.

  • Can recovery be file-specific, or is it the entire drive?

    Recovery can be file specific to BMR. One can even recover a single email from a massive exchange server backed up database

  • Do backups pass the Backup Bouncer test?

    • Basic permissions, ownership, and timestamps - YES
    • Symbolic links - YES
    • Ownership of symbolic links - YES
    • Hard links – No the link, we backup target
    • Resource forks - YES
    • Finder flags - YES
    • Finder creation date - YES
    • FIFOs - No
    • Devices - No
  • Do I need to be trained to use Attix5 Pro?

    There is no training needed to install and use the DL and SE edition. Everything is pretty self explanatory. It is recommended however to attend a one-day training course to use the SP edition from where all client backups and accounts are managed.

  • How can I change my encryption key?

    Can be changed from client, old key must be provided first

  • How can I change my password?

    From the backup client, old password must be provide first

  • How does Attix5 Pro software work?

    Attix5 Pro consists of 4 different versions, Desktop & laptop edition (DL), Server edition (SE), Storage Platform edition (SP) and Console. The names of each are pretty self explanatory. DL runs on laptops and desktops, SE on servers and SP on the storage platform. The console is a single install which can be used by the IT administrator to manage and monitor all DL, SE and SP activity. Here's a very common scenario which would help to explain how everything fits together: A company has 1000 employees located at 25 branch offices. Each branch office has an onsite server which manages emails and hosts various databases. The head office has 3 additional servers and local backup storage server. Each branch office runs Attix5 DL for each employee machine and Attix5 SE for each server. The employee can decide which files and folders have to backed up and can schedule a daily backup time. At the appointed time, all additional files and file changes are encrypted and securely passed to the backup server. The backup storage server (SS) can either be on the LAN or in the cloud. Attix5 uses incremental backup technology and deduplication which minimises used bandwidth and storage capacity seeing that only incremental file changes are backed up and no duplications of the same file. At HQ, Attix5 SP is installed on the backup storage server. The IT administrator can access the whole company's backups through the Attix5 Console. Although he can't access users encrypted backups, he can manage which files and folders are backed up and monitor to see if backups happen as scheduled. This is where Attix5's advanced and customisable reporting is very useful.

  • How does Attix5's deduplication work?

    Files with the same data hash gets stored only once.

  • How does incremental backups work? (i.e. if a file is a newer version)

    Only the blocks of the file that changed are backed up and patched on the server

  • How does recovery work?

    Many backup software providers emphasize the backup part but without recovery of those backups it is worthless. Attix5 places as much emphasis on recover as on backup. It is recommended to do regular DR testing to make sure you are ready when disaster strikes. For a detailed description on how Attix5 recovers your data, please refer to the question, "If I lose my data, what happens next?"

  • How is the encryption key generated, and what happens if it's lost?

    User provide his own password, if you lose it you cannot get your data back

  • How is the password generated and what happens if it's lost?

    User provide his own password, can be reset to new one on the server

  • How much bandwidth do backups use?

    Attix5 uses intelligent ways to minimise bandwidth when backing up your data. The first backup is a large one. Here all unique files are transferred to the storage server. Subsequent backups are incremental - thus only the portions of the files that changed are backed up, not even the whole files. Another bandwidth saver is multi tenancy. This means that the same file will not be backed up more than once. not even when selected by more than one client. I.e. when multiple users back up the same file, only one version of the file is backed up.

  • How much does Attix5 software cost?

    The cost of Attix5 software is determined based on each client's needs. We don't like the one shoe fits all approach and prefer to find the solution that best meets the customer needs at the most affordable price. We don't offer the most expensive or the cheapest data protection and recovery software on the market but with Attix5, you are getting best value for money - high end enterprise solutions at SME/SMB prices.

  • If I lose my data, what happens next?

    If you lost a file, folder or drive, open Attix5 Pro and navigate to the restore tab. Your latest backup will appear. Browse to and select the files or folders you would like to restore and specify the new location. On submission your data will be restored. You can also revert to older backup versions, should you want to restore previous files and folders. Attix5 keeps track of as many previous backup versions you like.

  • Is rsync used to transfer local to cloud?

    No

  • Is the patched version of rsync used for Mac OS so that Mac metadata is preserved?

    No but we do backup the Mac file meta data with the files so the we can restore it

  • Is there a difference between the first backup and subsequent backups?

    The first backup is a large one. Here all unique files are transferred to the storage server. Subsequent backups are incremental - thus only the portions of the files that changed are backed up, not even the whole files.

  • Must I manually re-install my entire OS, including Attix5 Pro, before restoring from backup?

    Yes, unless you have a Windows system state backup, you can recover the OS from that.

  • What are the encryption key restrictions?

    minimum 8

  • What file system is used and why? (i.e. I want to know if ZFS was considered, for instance)

    We use NTFS because we use Windows Servers, ZFS was considered on Linux

  • What gets backed up? Files? Folders? Drives? Machines?

    All of the above. This can be specified by the client or IT administrator. Certain file types like media or image files could also be included or excluded to save backup storage space.

  • What happens if I want to continue using Attix5 after my evaluation?

    You sign up for a plan and we bill you per usage. (Pay as you go)

  • What happens to my data if I don't want to continue using Attix5?

    The account gets terminated and the data is deleted. On request we could store the data for a period of time in case the customer wants to reactivate their account. The data will stay encrypted and can only be unlocked with the original user defined encryption key.

  • What happens to my data once my Evaluation expired?

    We keep it on disk for another couple of days (can be specified) and then delete it

  • What is a rollup and how does it work?

    The rollup apply the incremental changes to the files on the server to create full file and also purge old files that is not referenced by the backup selection. We keep up to 60 days of backups on the server before it gets rolled up.

  • What is the difference between DL, SE and SP?

    Attix5 Pro software consists of 4 different versions, Desktop & laptop edition (DL), Server edition (SE), Storage Platform edition (SP) and Console. The names of each are pretty self explanatory. DL runs on laptops and desktops, SE on servers and SP on the storage platform. The console is a single install which can be used by the IT administrator to manage and monitor all DL, SE and SP activity.

  • Which OS'es are supported by Attix5 Pro?

    Windows, Linux, Max OS X, Solaris

  • Why do techies love Attix5?

    Attix5 software is absolutely loved by Techies. Similar to graphic artists loving apple macs and geeks loving android devices. It was originally written by techies for techies. The philosophy has always been: How can we improve our software to solve real backup and recovery problems and simplify management of data protection for the service provider and end user. We constantly innovate to increase efficiency and usability of our software.

  • Why should I use Attix5 rather than dropbox or Google+?

    The simple answer is security. Free public backup services like Dropbox admit that your data is not 100% confidential and could be exposed to legal authorities if not adhering to certain terms and conditions. There are various other benefits and features that puts Attix5 in a different category. It would not be advisable for any business to back up their most valuable asset in a place where security and confidentiality cannot be guaranteed.

Protection and Data Recovery Services

  • How much does Attix5 managed services cost?

    We don't like the one shoe fits all approach and prefer to find the solution that best meets the customer needs a reasonable price. We follow a very flexible approach dependent on whether the client prefers a retainer, once off or hourly rate.

  • How old is Attix5?

    Attix5 was founded in 1999

  • Is Attix5 a cloud backup company?

    Yes, since 1999

  • What consequence could disaster have on companies with no disaster recovery plan?

    In the worst case, close business, else cost huge amounts of money to recover

  • Why have I never heard of Attix5?

    Although Attix5 was founded in 1999, we have always relied strongly on our partners and resellers to rebrand and sell our products. There is a very good chance that you might have come across one of our rebranded versions, not knowing it was developed by Attix5. So although the brand is still relatively unknown, Attix5 is a market leader in data protection and recovery on various fronts.

  • Why is it risky to do manual backups onto an external HD?

    Manual backups only happens if a user remembers to backup his/her work. This is often neglected when under work pressure in which case non backed up data loss could be detrimental. Another pitfall of this approach is the risk of losing the external backup hard drive, or the drive becoming faulty.

Titanium Onsite Backup Appliances